Contacting support

The Help Beacon is your go-to resource for finding assistance and support within our platform. Whether you need to explore knowledge articles, chat with support, or create a support ticket, the Help Beacon is designed to streamline the process and provide you with the help you need.

Locating the Help Beacon

1. Make sure you are logged into Syncware.
2. From any page in the platform, click the question mark icon in the top right corner of the screen. The Help Beacon will open.

Using the Help Beacon

The Help Beacon provides support to fit your needs. Select from:

Instant Answers

Easily scroll through top knowledge base articles and click the topic tile for more detailed information.

Search

Quickly search the knowledge base using key words to help find an article that fits your need.

Ask

Simply start a conversation with Support - select your preferred method via email or live chat!

Note: The Support Team is ready to assist you Monday through Friday, 8:00 A.M. to 5:00 P.M. (Eastern Time).