Contacting support

We know it’s important for you to have fast, easy access to our Help Center and Support team for any questions you may have about the platform. Gain access through:

Help Beacon

The Help Beacon is your go-to resource for finding assistance and support by offering multiple ways to get support:

Our Knowledge Base has detailed articles, documentation, and training videos to get your questions answered quickly.
Live chat with our Support team to get more immediate help.
Create an email ticket by filling out the form with specified details of your issue.

Locating the Help Beacon

Make sure you are logged into Syncware.
From any page in the platform, click the question mark icon in the top right corner of the screen. The Help Beacon will open.

Using the Help Beacon

The Help Beacon provides support to fit your needs. Select from:

Answers: View and access top articles or use the search bar feature for key words or phrases to find related articles in our Knowledge Base.

Ask: Get in direct contact with the support team through the live chat* feature, or submit an email case by filling out the form with the details of your issue.

Note: The Support Team is ready to assist you Monday through Friday, 8:00 A.M. to 5:00 P.M. (Eastern Time).

*Live chat is available 10:00 A.M. to 4:00 P.M. (Eastern Time).

Book an Expert

Book an Expert provides an opportunity to schedule a live expert-led training and Q&A session with a support representative.

Locating Book an Expert

Make sure you are logged into Syncware.
From any page in the platform, click the Book an Expert button located at the top.