How to contact support

If you are logged into Syncware

1. In the bottom right-hand corner click the blue question mark icon. 

From the popup window, you can search our tutorials and help articles.

If you can’t find what you need there or need further help you can submit a help request. Click Ask, fill out the form with your information, then Send a message. It is always a good idea to leave an example of the issue you are having with any other details such as the order number. Screenshots are also a big help in troubleshooting.

We will start investigating the issue ASAP. Our office hours are 9 am to 5 pm EST. We assist in the order in which we receive the request. Some issues can take longer to troubleshoot than others. Our goal is to get you a solution or an update on our progress within one business day.

If you are not logged in

Go to https://help.syncware.com/ or click on Help Center on syncware.com in the top navigation under Resources or in the Customer links in the footer.

You can look for troubleshooting and self-help guides in the knowledge base.

If you need further assistance click the text bubble icon at the bottom right of the page.

Fill out the form and send the message.

If all else fails, you can also email help@syncware.com. We will start investigating the issue ASAP. Our office hours are 9 am to 5 pm EST. We assist in the order in which we receive the request. Some issues can take longer to troubleshoot than others. Our goal is to get you a solution or an update on our progress within one business day.