Resolving a SKU Exception

When an order contains a SKU that your accounting system (e.g., QuickBooks, NetSuite, Shopify) doesn't recognize, Syncware returns a SKU Exception, which prevents the order from exporting.

Before You Begin

• Ensure you’re logged into Syncware.
• Make sure you have access to the Orders, Sync Status, and Products pages.

Procedure

1. From the navigation menu, click Orders.
2. Find and click the Exception message on the affected order to identify which SKU(s) are causing the issue.
3. Confirm in your external system (QuickBooks, Shopify, NetSuite, etc.) that the SKU exists and is active.
4. Navigate to the Sync Status page and run:
   • Import Items or
   • Import Products
5. Navigate to the Products page in Syncware and confirm the missing SKU now appears.
6. Return to the Orders page and re-export the order.

Result

Once the SKU is imported and visible in Syncware, the order can be successfully exported without error.