How to Fix a Server Error
General Troubleshooting Steps for All Errors
Many errors can be fixed just by trying to reexport the order.
- Log into Syncware. Choose Staging > Orders
- Select the order, select the endpoint you are sending the order to, and choose Export. If the order exports, please inform support at help@syncware.com so we can check if we need to fix anything to prevent this from happening in the future. Proceed to the next step if you still have an issue.
- Click the exclamation mark next to SERVER_ERROR status.
- The error will give you an idea of what the problem is. The table at the bottom of this article has a list of common server error issues and their associated help articles. The wording of the error you encounter may slightly differ from endpoint to endpoint, however, the steps to resolve the errors are the same. Look for messages like missing SKU, invalid SKU, unable to connect, authentication error, etc.
- If you cannot find an article that addresses the error, check the order to see if all the SKUs are in your accounting package or ERP and if they are all active.
- If you are still stuck, reach out to support for further assistance contact support https://help.syncware.com/article/256-how-to-contact-support. We are continuously updating this list and associated articles, so always check back here if you run into an issue.
**Note: If you cannot read the full error message, check the logs by choosing the Event Log tab.
Choose Sync Log. That will show the full message. If you still have trouble reading the log contact support https://help.syncware.com/article/256-how-to-contact-support.
