How to troubleshoot inventory issues in Syncware

If Syncware updates your inventory, this guide will give you some initial steps to perform prior to contacting support for the issue.

Needed Information for Troubleshooting

1. A SKU, UPC, or item # that has a bad inventory count. 
2. The correct count in the source and what is in the target system. For example, Quickbooks keeps the inventory count (source) and updates Faire (target). Screenshots are always helpful for support. 
3. If the inventory feeds into a website that can be checked, please send that as well. 

Basic Troubleshooting Steps

Try these steps to see if the issue is resolved. 

Log into Syncware:

1. Navigate to Staging > Endpoints. 
2. Run all GetInventory endpoints, then all UploadInventory endpoints. Get sends the data to Syncware, Upload pulls the inventory to the target system. These endpoints may also be automated and running the GetInventory endpoint runs the Upload Inventory endpoint for the target system. See the example below. 

   

**Note - you can also check the frequency of the inventory updates here as well. Many times that's the reason the inventory count is off, the endpoint just hasn't run yet. Contact support if you would like to change the frequency of the uploads. 

Contact Support

If you have tried all the following steps and the inventory still has not synced, contact support with the information you gathered from the previous steps.