Signing up for email notifications
To help you stay on top of file failures or data issues related to the platform and/or your integrations, you can sign up for email notifications. Be aware that notification settings will be applied to all email addresses listed in the Account Details page. This cannot be set per user. For example, you cannot sign up one user for Shipment notifications and exclude another user from this notification.
Note: Make sure email addresses are up to date for all users who should receive notifications! This will help ensure that they’re aware of any issues that occur.
Here’s a list of possible scenarios where you might receive these email notifications:
| Action | Reason | Note |
| Upload Products | Failed to Export | Action required |
| Get Products | Failed to Import | Action required |
| Get Inventory | Failed to Import | Action required |
| Get Orders | New Order | Notification |
| Get Orders | Failed to Import | Action required |
| Upload Orders | Customer Matching Needed | Action required |
| Upload Orders | Customer Added | Notification |
| Upload Orders | Missing Items (SKU) | Action required |
| Upload Orders | Missing Items (kit SKU) | Action required |
| Upload Shipment | Failed to Export | Action required |
| Upload Invoices | Customer Matching Needed | Action required |
Before you begin
Ensure you're logged into your Syncware account.
Procedure
- From the navigation menu, select Settings > Account Details.
On the Account Details page, click Edit and add email addresses in the Syncware Notification Email field.
Tip: Need to add more than one email address? Simply separate multiple email addresses using commas.
- Click Save.
Results
The Account Details page is updated with your email address changes.