Order Details Page Overview
The Order Details page in Syncware provides a comprehensive view of an individual order’s data, mappings, status, and actions. It serves as the central location for managing and troubleshooting specific orders, whether they are imported via EDI, manual entry, or API integration.
Purpose
The Order Details page allows users to:
- View and validate incoming order information.
- Take order-specific actions such as packing, shipping, or cancelling.
- Monitor the status and progress of order processing.
- Access integration and sync history for troubleshooting.
- View data mappings from order source to end system.
Accessing the Order Details page
- Log in to Syncware.
- From the navigation menu, select Orders.
- Click on the desired order number from the list to access the Order Details page.
The Order Details page
The Orders Details page has tabs to view order and mapping information.
Key Tabs
| Tab | Description |
| Order Details | Displays order details, billing and shipping information, line items, order dates, and order status. Users can take actions on orders from this tab. |
| Source to Syncware | Displays the data mappings for the order details you are viewing that have been established from the order source to Syncware. |
| Syncware to End System | Displays the data mappings for the order details you are viewing that have been established from Syncware to the end system. |
The Order Details tab is segmented into difference sections that let you view and manage your order.
Key Sections
| Section | Description |
| Order Details | Displays Order No, PO, Source, Order Type, and other details. |
| Billing Details | Shows bill-to addresses, name, and contact details. |
| Shipping Details | Shows ship-to addresses, name, and contact details. |
| Line Items | Displays SKU details, price, and quantity per line item. |
| Order Dates | Provides a time-to-date log of order events (order date, ship date, etc.). |
| Order Status | Displays the status of the order. |
Common Actions
- Pack an Order: Click Actions > Pack to begin the packing process (Note: EDI integrations only).
- Print Shipping Labels: After packing, click Print Labels to generate labels for each package (Note: EDI integrations only).
- Mark as Shipped: Select the packed items and click Mark as Shipped to complete the order workflow.
Best Practices
- Always confirm that order items and quantities match the source order before proceeding with packing.
- Check the Order History for any errors or warnings before reaching out to support.