Syncware Premium Onboarding
Welcome to Syncware! To help you achieve a seamless transition and accelerate your time-to-value, we offer Premium Onboarding, which is a personalized, high-touch, proactive onboarding tier designed specifically for larger enterprises with complex system requirements and smaller brands looking to quickly grow and automate their e-commerce footprint.
With Premium Onboarding, you gain dedicated support from our expert team, guided setup, and specialized assistance for intricate workflows.
What’s Included in Premium Onboarding?
When you upgrade to Premium Onboarding, your account unlocks collaborative milestones directly within the Syncware app and includes:
- Dedicated Initial Kickoff Call: A foundational session with our onboarding team to establish your business goals, review required integrations, and confirm setup readiness.
- Technical Onboarding Session(s): Multi-call technical deep dives with our lead support team members to walk through custom requirements and complex data mappings.
- Live Product Training: Interactive training sessions integrated directly into your team calls to ensure your staff is production-ready.
- Full Knowledge Base Access: Ongoing access to Syncware's comprehensive library of help articles and integration guides.
Pricing & Upgrading
- Standard Integration Fee: A one-time setup fee of $500.
- EDI Integrations: Please note that Electronic Data Interchange (EDI) integrations involve an independent, separate one-time setup fee of $500. If your workflow requires both EDI and Premium Onboarding, these fees are billed separately.
How to Sign Up
As soon as you add your first integration into your new Syncware account, an in-app prompt will appear giving you the option to upgrade immediately by selecting "UPGRADE NOW". Once your payment is securely processed, your Premium features, booking links, and milestones will immediately activate. You can access those features by clicking on the Premium Onboarding link in the Syncware navigation pane.
You can also signup at any time by navigating to the Premium Onboarding page in the Syncware app: https://app.syncware.com/onboarding/premium.
Your Step-by-Step Onboarding Journey
To protect your project timeline, Premium Onboarding must be completed within 60 days of registration. Your dedicated access and specialized booking portals will automatically expire after Day 60.
Below is the standard premium workflow to keep your transition on track:
| Step | Milestone | Description |
|---|---|---|
| 1 | Submit Onboarding Questionnaire | From the Premium Onboarding page, complete the onboarding questionnaire and share your business profile, target timelines, and core integration data. |
| 2 | Book Your Kickoff Call | Use the secure calendar link provided inside the Syncware application to select an available time slot. |
| 3 | Initial Kickoff Call | A dedicated meeting to map out your architecture, cover basic setup steps, and ensure you are prepared for technical implementation. |
| 4 | Technical Onboarding Call(s) | Direct setup sessions with lead support team members to configure data flows, review technical limitations, and align backend structures. |
| 5 | Go Live in Production | Final system validations are completed. Live data begins exchanging seamlessly across your active production networks. |
Frequently Asked Questions (FAQ)
Can I book scheduling calls outside of the Syncware application?
No. To prevent unauthorized booking and protect team member availability, all scheduling portals are secure and hosted strictly inside the Syncware interface. You must have an active, verified premium account status to access scheduling calendars.
What happens if my onboarding takes longer than 60 days?
Premium Onboarding is structured as a 60-day sprint to ensure efficient, timely software deployment. If your configurations are not pushed to production by midnight of the 60th day, access to premium booking resources will close, and an expiration banner will display.
If I add a new integration six months from now, can I buy Premium support again?
Yes! Syncware will evaluate your integration footprint dynamically. If you introduce a new integration down the road and feel you need specialized assistance again, the product will offer an upgrade option at that time.
Are Premium Onboarding fees refundable?
No. One-time integration and premium implementation fees are non-refundable once the service environment and resources have been provisioned.