How to Re-Export an Order

Log into Syncware:

1. Choose Staging > Orders.
2. Enter the PO, SO, or name on the order into the Search field and choose Find. 
3. Change the order status to ON_HOLD by selecting it from the Status dropdown. 

   

4. Select the system the order should be send to from the Export to dropdown then choose Export. 

5. The status of the order will change once the order has been exported. If the status changes to SERVER_ERROR here is a help article for fixing those errors https://help.syncware.com/article/267-how-to-fix-a-server-error. If you still do not see the order in the system, contact support.