Overview of order dashboard statuses
The Syncware Order Dashboard provides an intuitive way to track the progress of orders through your configured workflow. Each order status consists of two key elements:
- Integration: Indicates the platform the order is associated with.
- Status: Reflects the current stage of the order within the workflow.
For example:
- ShipStation-Shipped: The order has been shipped through ShipStation.
- Shopify-Placed: The order was placed via Shopify.
Below is a detailed list of potential order statuses and their meanings, helping users monitor and manage orders effectively.
This structure enables quick insights and ensures transparency at each stage of order processing.
| Status | Description | Previous Status |
| New (no status on order grid) | The "New" status is assigned to orders in Syncware that have been received but not yet exported to any integration | N/A |
| Exception | The "Exception" status is automatically assigned by the system when an order fails one or more of Syncware's automated checks. |
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| On Hold | The "On Hold" status is automatically assigned by Syncware when the target system flags an order for one or more specific conditions |
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| Cancelled | The “Cancelled” status is a manual designation applied by the user that prevents an order from being processed through Syncware workflows. |
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| In Process | The “In Process” status indicates orders have been sent from Syncware to the designated fulfillment system but have not yet been shipped. |
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| Match Customer | The "Match Customer" status requires manual intervention to associate them with the correct customer record in your system. See Matching customers for orders for more information |
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| Shipped | The "Shipped" status indicates that orders have been successfully processed by the fulfillment system and returned to Syncware with shipping and tracking numbers have been provided and all line items and quantities match the original order data |
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| Partial Ship | The "Partial Ship" status is applied when orders have been returned from the fulfillment system with shipping/tracking numbers, but there is a discrepancy between the shipped items and the original order. This typically occurs in situations of short shipping, where the order is partially fulfilled or not all line items or quantities match the original order. |
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| Complete | The "Complete" status indicates that orders have successfully shipped, received tracking numbers, and have been returned to the original source for final confirmation. |
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